By Bill Self on June 2, 2010
The Anti-Complexity Officer would advocate for simplified processes allowing no compromises internally when the customer is involved.
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Posted in Great Performances | Tagged Customer Connection, Customer Loyalty, Customer-Centered
By Bill Self on May 19, 2010
A simple pronoun can mean the difference between sustainability and stagnation for an organization. Customer-centered workplaces always think “outside-in” by figuratively bringing their customers inside and reflecting a mindset of helping the customer succeed.
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Posted in Employee Loyalty | Tagged Customer Connection, Customer Loyalty, Great Performances
By Bill Self on April 28, 2010
Customer-centricity simply doesn’t happen without deeply caring employees who are encouraged to innovate for their customers. It cannot be mandated. It needs to be cultural. They have to feel they are part of building something that is purposeful.
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Posted in Employee Loyalty | Tagged Customer Care, Customer Connection, Employee Motivation
By Bill Self on December 30, 2009
There is a fundamental quality of great customer relations that many organizations have lost. The timeless system for customers is not going back, but beyond what exists today. The new paradigm represents congruence with your customers. It is authentic.
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Posted in Customer Loyalty | Tagged Customer Closeness, Customer Connection, Organizational Culture
He is a member of the National Speakers Association and delivers dynamic presentations on the transformative power of genuine customer-centric behavior at conferences or in settings for individual companies. Visit Bill's speaking page to learn more.
