Comments for Thinking Like a Customer

Comment on Customer Effort by Plantronics Blogcentral | Contact Centred

Plantronics Blogcentral | Contact Centred — Mon, 09 Jan 2012 15:41:49 +0000

[...] writing a letter takes the most effort. So why does it feel like companies reward a high level of customer effort with a low level of response, and vice versa? Shouldn’t my decision to take a lot of effort [...]

Comment on Branding Your Outperformism by Kenneth Dodd

Kenneth Dodd — Fri, 30 Dec 2011 18:42:14 +0000

Bill: I agree with Mark. Your position with establishing a customer centric brand is extremely valuable.

I believe it has to begin with owner or CEO in the company. I often consult within the manufacturing sector – medical device and electronics to be more specific. So often the owner or CEO considers cost cutting over experiementing with brand marketing. I say, experiementing, as this is how branding is often looked at by those who don’t have brand marketing as their passion. I express the fact that committing to a brand strategy, as your “outperformism” will most certainly lead to a significiant competitive advantage.

My joy is working with those who welcome a better path in building relationships over taking orders.

Comment on The Milkshake Mistakes by best linux vps

best linux vps — Sun, 11 Dec 2011 00:37:39 +0000

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Comment on Change Needs Creative Ideas by long island video productions

long island video productions — Thu, 01 Dec 2011 16:08:49 +0000

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Comment on Can We Prove Customer-Centered Is Better? by Naming philosophies from the Naru (Naming Guru): :

Naming philosophies from the Naru (Naming Guru): : — Thu, 15 Sep 2011 19:10:50 +0000

[...] this may sound more intangible than actionable, Corporate Culture and Performance (as cited on Thinking Like a Customer) credits customer-centric organizations with a 36% higher ROI (return on investment) than their [...]

Comment on The Potential Product by John Huang

John Huang — Thu, 01 Sep 2011 16:17:58 +0000

Dear: Mr. Bill Self

It’s very luck that reading your article of ” The potential product”. This is John from China.
In this competitive business sociaty, It’s hard to find a potential and unique product. I want to start doing business, But I don’t know what kind of product I can do. Because everything I can think is difficult to exist. Could you please give me some advice. Thanks!

Looking forward to hearing from you Soon!

Best regards!

Comment on The Customer 3D™ Team by Customer 3D by Bill Self - Quora

Customer 3D by Bill Self - Quora — Wed, 24 Aug 2011 14:06:59 +0000

[...] way will clearly deliver a powerful result that will customers will notice.Read the rest here: http://thinkinglikeacustomer.com…Suggest edits to the author of this post:BIU @ Success in [...]

Comment on What is Customer 3D™? by The Customer 3D Team | Thinking Like a Customer

The Customer 3D Team | Thinking Like a Customer — Wed, 24 Aug 2011 13:45:44 +0000

[...] HomeAboutCustomer 3DShare Your StoriesWhite PaperSpeaking [...]

Comment on Linear Thinking for Customers Won’t Succeed by Mackenzie Rodriguez

Mackenzie Rodriguez — Mon, 22 Aug 2011 02:59:04 +0000

Do you know Themelis Cuiper’s SocialGarden meet-ups about social media & seo ? He is recommending your piece.

Comment on The Milkshake Mistakes by Jhon

Jhon — Sun, 31 Jul 2011 08:03:25 +0000

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