By Bill Self on October 20, 2010
Highly customer-centered organizations believe they live in the same environment as their customers and they educate their employees to carry out a strategy that judges every action by the customer success it delivers.
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Posted in Employee Empowerment | Tagged Competitive Advantage, Creativity, Customer Strategy, Organizational Culture
By Bill Self on May 19, 2010
A simple pronoun can mean the difference between sustainability and stagnation for an organization. Customer-centered workplaces always think “outside-in” by figuratively bringing their customers inside and reflecting a mindset of helping the customer succeed.
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Posted in Employee Empowerment | Tagged Customer Connection, Customer Loyalty, Great Performances
By Bill Self on April 28, 2010
Customer-centricity simply doesn’t happen without deeply caring employees who are encouraged to innovate for their customers. It cannot be mandated. It needs to be cultural. They have to feel they are part of building something that is purposeful.
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Posted in Employee Empowerment | Tagged Customer Care, Customer Connection, Employee Motivation
He is a member of the National Speakers Association and delivers dynamic presentations on the transformative power of genuine customer-centric behavior at conferences or in settings for individual companies. Visit Bill's speaking page to learn more.
